Shipping & Returns


 

Standard Delivery Signed For (3-5 working days)

We have a flat rate charge of £4.95, sorry we only deliver within UK mainland.
any Orders placed on a weekend or bank holiday will be processed on the next available working day.

Next Day Special Delivery

Our next day delivery service has a charge of £9.95, sorry we can still only deliver within uk mainland.
We can only guarantee next day delivery with orders made before  12.30pm during working days, unfortunately any Orders placed after this time will be sent out on the next working day.

Please be careful when ordering as we cannot be held accountable for any inaccurate information provided by yourselves in regards to your delivery address, we will not accept any liability if you do not receive your order due to incorrect information provided to us.

Be mindful of the Weather

We always check the weather before sending out items, as you can guess chocolate has a habit of melting and we will make sure we contact you as quickly as possible to notify you on any delays in sending out your order due to adverse weather conditions.


Easy Returns & Exchanges

We pride ourselves on customer service, we also believe that quality is key, so in the unlikely situation that something goes wrong we will do what we can to make it right.

Damaged Goods

There is nothing worse in receiving an order through the post & it comes damaged, if that happens please contact us as quickly as possible so we can arrange a replacement to you, we will also arrange with you the collection of the damaged items, but we must have them in their original packaging.

Not satisfied with the product

If you are not completely satisfied please contact us as quickly as you can, we will discuss replacing any items you are not happy with & walk you through our complaints procedure to find a resolution that fits you.

Missing Products or Incorrect Quantities

If you haven't achieved an item or an order from us, please contact us as quickly as possible we will arrange a replacement or refund while we do the chasing up.

Please be mindful of the delivery times, we will keep you up to date on any delays we have encountered, please also be aware we cannot be held accountable for any items not received due to inaccurate information provided by yourselves

Returning Goods

If you are returning any items to us, you will find our return address below. Please contact us before doing so, so we are able to help you through the process, sorry we do not accept any returns due to a change in mind.  

Return address

492 wilbraham rd

chorlton

manchester

m21 9as

tel: 0161 881 1669 

email: hello@cocoatreechocolates.co.uk

 

Any Issues Please feel free to Contact Us, The Button will Take you to our online from.....